A unit is defective and you return it to the HEIDENHAIN Service department. So far, so good, but the time and effort associated with that is already annoying. But please put a little more effort into the correct packaging and shipping; also to ensure that units returned to us for repairs are given the ESD protection that they need while on the way. In this issue of the Service News we'd like to give you a few tips about the correct handling and packaging of electronic components and units.
In order to prevent an electronic component or unit from getting damaged additionally by electrical discharge during disassembly and shipping, always comply with the precautionary measures described in IEC 61340‑5‑1, IEC 61340‑5‑2, and IEC 61340‑4‑1:
Any questions regarding the packaging of your HEIDENHAIN products for return shipments will gladly be answered by HEIDENHAIN Service personnel or your regional HEIDENHAIN agency.
NC Support Helpline +49 8669 31-3101 service.nc-support
PLC Programming Helpline +49 8669 31-3102 service.plc
NC Programming Helpline +49 8669 31-3103 service.nc-pgm
Encoders Helpline +49 8669 31-3104 service.ms-support
Application Programming Helpline +49 8669 31-3106 service.app
Replacement Parts and Repairs Helpline Germany: +49 8669 31-3121 International: +49 8669 31-3123 service.order
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